casino guru Privacy Policy

This page describes what we collect when you use casino guru and how we keep that data protected. We at casino guru take your privacy seriously. When you open an account, deposit funds, or place a wager on our live-dealer tables, sportsbook, or slot games, you share information with us. We explain here exactly what we collect, why we need it, and how we use it.

Our commitment is straightforward: we collect only what we need to verify your identity, process your payments, and comply with local law. We do not sell your data to third parties. We do not share your account details with advertisers. Your information stays within casino guru and our trusted payment processors — DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet — and our compliance partners.

If you have questions about how we handle your data, our support team can walk you through the details. We believe transparency builds trust, and we want you to understand exactly what happens to your information from the moment you register.

What We Collect on casino guru

When you create an account on casino guru, we ask for your email address, phone number, and full name. These are required to verify your identity and send you account notifications. We also collect your date of birth to confirm you meet the age requirement for our service.

To process deposits and withdrawals, we collect your banking details — the account number or e-wallet identifier you provide when you link DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet to your casino guru account. We also collect your national ID number or passport details during account verification (KYC). This is a legal requirement in Indonesia and other jurisdictions where we operate.

We also collect information about how you use casino guru — which games you play, how often you log in, which payment method you prefer, and your betting history. This helps us improve our service and detect unusual account activity that might signal fraud or a compromised password.

How We Use Your Data

We use your email and phone to send you account alerts, deposit confirmations, and withdrawal updates. If you request support, we use your data to respond to your question. We also use your information to enforce our terms — for example, if you breach our policy, we may suspend your account and use your contact details to notify you.

Your payment data is shared with our processors — mobile banking, local payment, online payment, e-wallet, and the e-wallet partners listed above — only to complete your transaction. We do not retain your full card number or bank password. Our payment gateway encrypts this data in transit.

We may also use your data to comply with legal requests from authorities in Jakarta, Surabaya, Bandung, Medan, Semarang, or other jurisdictions where we operate. If a court or regulator asks for your account information, we will provide it as required by law.

Cookies and Tracking

When you visit casino guru, we use cookies to remember your login session and your language preference. These are essential cookies — without them, you would have to log in every time you refresh the page. We do not use cookies to track you across other websites.

We also use analytics cookies to count how many users visit casino guru and which pages they view. This helps us understand which features are popular and where we need to improve. You can disable these cookies in your browser settings, but some casino guru features may not work as smoothly.

Your Rights and Our Commitments

You have the right to request a copy of all the data we hold about you on casino guru. You can also ask us to correct any information that is wrong — for example, if your phone number has changed. To make a request, contact our support team with your account email.

We keep your data only as long as we need it. Once your account is closed and any disputes are resolved, we delete your personal information within 90 days. We retain transaction records for seven years to comply with financial regulations.

Our service is available only where local law permits. If you are accessing casino guru from a jurisdiction where online gaming is prohibited, we cannot provide our service to you. We reserve the right to suspend or close your account if we believe you are in a restricted region.

If you have any questions about this privacy policy or how we handle your data, you can reach our support team. We are here to clarify any part of this policy and to address your concerns about casino guru.